Truphone, the global SIM card service and VoIP app provider, has just “finished upgrading” its “entire network.” Though it’s not yet known what Truphone upgraded exactly, users can reportedly look forward to “a more stable network,” better quality for phone calls, and faster data speeds.
The company has also updated its customer service experience and rolled out a new look for its website as well (see below), and sent out emails to customers that briefly explain the changes:
Dear Customer
We’re delighted to inform you that we’ve finished upgrading our entire network, without disrupting your service. Now that our upgrade is complete, we want to notify you that we’ll be switching your account to our new system next month.
What does this mean to you? You’ll automatically get access to a more stable network with enhanced call quality and faster data. We’ll also be rolling out improvements to our customer service too!
How will this impact your Truphone account?
As we roll out these changes next month, there are two areas this upgrade will affect:
- My Account: Your ‘Order History’ will not be visible after the upgrade. If you require access to these records please call the Truphone Help Team on 707 or +1 (646) 360 1689.
- Additional Phone Numbers: If you have additional mobile numbers associated with your account and you would like to keep these you need to enable auto-renew within your Truphone account or you will lose the number permanently. To do this, simply log into ‘My Account’ via the Truphone website (www.truphone.com), select ‘Manage Upgrades’ and ensure ‘Auto Renew’ is set to on.
We’re looking forward to providing you with a network that’s faster, smarter and more reliable than ever before and will be in touch with the exact date of these changes soon.
If you have any questions in the meantime, feel free to call our Help Team on 707 or
+1 (646) 360 1689 or email us at [email protected].Yours sincerely,
Rod Sheriff
Director of Customer Services
We’ve reached out to Truphone for more information regarding these changes and upgrades and will update this article accordingly.
